Frequently Asked Questions - Call Customer Service 1-800-848-4650
How do I care for my Fabulous-Fur?
It’s easy to care for your faux fur coat. Spot clean with cold water and mild soap. For a thorough cleaning, dry-clean, Pile Method. This means that solvent is used sparingly so fibers remain light and fluffy. Kanecaron, a high-end acrylic fiber, is responsible for the silky touch and high sheen of our fabrics. It’s the lining rather than the faux fur that calls for dry cleaning. Most satin linings require pressing to look well, which is difficult because faux fur cannot be exposed to high heat. Highly durable, Kanecaron is heat sensitive! Avoid heat of any kind: a radiator, a hot clothes dryer or hot water.
Our throws, however, may be machine-washed (delicate cycle) in cold water and line dried. Though special storage is unnecessary, our taffeta Garment Bag is a convenient, attractive way to keep your coat dust-free. Avoid storing your Fabulous-Fur in plastic.
What is your best-selling fur?
Our best-selling fabric is Sable and our best-selling coat is our 31" Sable Classic Jacket.
Is faux fur as warm as real fur?
The R-value, how heat retention is measured, of faux fur and animal fur is actually about the same. Individual fibers trap body heat, whether they're fabric fibers or an animal's skin. The warmest coat is long for maximum coverage and has dense, long-hair fibers.
How do I choose a faux fur?
Compact, short-hair fabrics such as Sheared Beaver, Mink and Sable are ideal for petites and larger sizes. The faux fur closest to your hair color is usually the most flattering.
In a full-length coat, the most flattering length is a few inches above the ankle, both for warmth and a long visual image. Avoid a coat so long it sweeps the steps. A stroller or knee-length coat over a short or knee-length dress or with boots has a contemporary, fresh look. Generally speaking, mid-length jackets ranging from 28-33” center back are flattering to a majority of people. Providing warmth and covering the asset most of us wish covered, this length category appeals to most. Petites like me (Donna, nearly 5’2”), shorter jackets, 20-24” are flattering, but may not provide the warmth and coverage a very cold climate requires.
Color is important. Slip on YOUR color and often it’s abundantly clear in the way your skin and hair light up and harmonize with the fur tones. In our showroom, we’ve watched thousands of women try on coat after coat and discover the fabric closest to one’s hair color is most flattering. Contrasts, however, such as White Mink with dark skin or black hair, can be dramatic and stunning.
Besides color, consider pile length and density. Black Mink, with narrow 2" pelts that create a vertical, flattering illusion, is perfect for both petite and full-figured women who prefer minimal bulk. Red Fox, Sable and White Mink are a bit longer but are also flattering, thanks to the vertical pelt lines.
The length question is easy. A coat as long as possible provides warmth AND a long visual image. A coat falling a few inches above the ankle generally looks good without sweeping the steps. In our showroom, shoppers often assume a jacket will be less bulky than a coat. They'e pleasantly surprised, however, to discover the longer illusion created by a full-length coat is more flattering than a jacket.
Choose what’s best for YOU. Sable works well with dark hair. Conversely, Sable is often perfect for blondes and here’s why. Sable has a lovely sheen that reflects light back to the face, explaining why, regardless of hair color, Sable is our most wearable fabric. If you're concerned with the bulk of a faux fur coat, Black Mink is for you. If black is too harsh for your pale winter complexion, a scarf at the neckline may be a flattering solution.
Need something for your casual lifestyle? Russian Lynx and Coyote go casual AND dressy. If you're in love with White Mink but feel it too impractical, reconsider! Makeup, for example, can be washed from a collar at the bathroom sink, using cold water and pump soap. Blot with a towel and allow an hour or two of air-drying time.
Finally, what about style? The open neckline of a shawl collar has a lavish, luxurious feel. A standup collar, which can be worn open or closed thanks to boning hidden inside, is a warmer option and offers a longer vertical illusion. If your wardrobe leans towards pants and short skirts, a stroller is a great option.
Bottom line: the color and style that lifts your spirit, feels good and keeps you fabulously warm is YOUR COAT.
What is your softest fur?
Though all our faux furs have a wonderful touch, the fabrics in our Couture Collection and Limited Edition Collection are extra-soft and luxurious.
Does faux fur shed?
A bit of shedding is to be expected with faux fur. Any shedding is likely to be residual and diminishes after a garment is worn a few times. We suggest brushing your faux fur from time to time to keep it looking its best and to expel excess fibers.
Why are some coats more expensive than others?
In our catalog, you'll see items from our Couture Collection and Signature Series as well as items that are mass-produced. Our Couture Collection, along with most of our Signature Series coats, jackets and accessories are made in our sewing workroom, one at a time. Great attention is given to cutting, as well as to sewing and hand-finishing. At no extra charge, we can customize sleeve and hem lengths. When a customer requests that we make a particular style in a fabric not pictured in our catalog, we can often be accommodating. Given the amount of time and labor that goes in to each of our Couture Collection and Signature Series items, prices will naturally be higher than those for mass- produced products.
Lesser-priced coats are likely to be factory made. This means many fabric pieces are cut at one time and there's likely to be no hand-finishing. Mass-produced coats and jackets can be a great value, however, if you're a lucky "easy fit" and special sleeve and hem lengths aren't an issue. Many of our customers enjoy designs from both our Couture Collection and Signature Series as well as our mass-produced coats.
It's all about you
Thank you for your letters and e-mails! We love your input on new products and suggestions about how we can better serve YOU. Many of your requests and suggestions have been implemented.
More plus sizes and petite sizes
There’s no such thing as average, so we’ve added more sizes. Expect to see most designs in a full size array of XS-3X, not just S-XL.
Do you have petite sizes?
While we don’t have petite sizing, Donna Salyers who is under 5 feet, 2 inches and weighs less than 100 lbs, has created a list of all the things she wears from our catalog, without alterations.
What plus sizes do you carry?
At the other end of the spectrum, we’re offering more 2X and 3X styles than ever and you’ll see them highlighted through the catalog.
Can you customize sleeve and hem lengths?
Our Signature Series jackets, strollers and full-length coats can be ordered with sleeve and hem customized to your measurements. While there’s no extra charge, custom orders are final with no exchange or return. We suggest that you order a coat in what you believe is the best size, return it and place an order with the proper sleeve and hem length. Custom orders generally take 2-3 weeks; orders placed in November and December are completed after Christmas.
What sizes are available?
Use the size chart below to determine YOUR size. Our Customer Service agents are happy to supply you with actual garment measurements to help guide you.
What is your standard shipping time?
All orders placed by 1pm EST will ship within 48 hours, if the product is in stock. Normal delivery time is 7-10 business days. For an additional charge, we can provide express delivery, 2-day shipping, Saturday delivery, or overnight. For Christmas delivery, please refer to the home page of the website.
What are your standard, domestic shipping rates?
Shipping rates are based on your order total. Rates are presented below. If you require express delivery, 2 Day Service requires an additional $15 and Overnight Service requires an additional $25. Some larger items may require an additional express delivery charge due to the dimensional weight of the box. Please call us for details if necessary. Also, the shipping rates below do not apply to gift certificates. We are more than happy to waive the shipping fee for gift certificates since they can be sent in a business size envelope.
- $6.95 for orders up to $25.00
- $9.95 for orders between $25.01 and $50.00
- $12.95 for orders between $50.01 and $75.00
- $14.95 for orders between $75.01 and $100.00
- $16.95 for orders between $100.01 and $150.00
- $18.95 for orders between $150.01 and $250.00
- $22.95 for orders between $250.01 and $400.00
- $26.95 for orders of $400.01 or more
What countries can you ship to?
We will ship to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Mexico, Netherlands, Norway, Peru, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and Vatican City.
Fabulous-Furs is currently only taking orders from the United Kingdom and Canada through our website. Residents of all other listed countries should contact Customer Service by email or by phone at +11-859-291-3300 and we will be able to give you exact shipping charges. Click here for more information.
If I place an order, when do I get charged?
We receive an authorization as soon as the order is placed. This will immediately effect the available balance. On most credit card accounts, this will be listed as a pending authorization and will most likely be listed on a separate part of your online statement. On a debit card, however, this authorization will look like a charge. Even though the monies are not transferred into our account until the item is actually shipped out from our warehouse, it will look just like any other charge when you view your online statement.
How long does one of these authorizations stay on my account?
This will vary from one financial institution to another. On most credit cards, the authorization will remain on the account for 7-10 business days. On debit cards, the authorization can remain on the account for as long as 30 days. For an exact time, you can contact your financial institution and they will be able to tell you how long they will hold an authorization.
If I cancel my order, when will my money be refunded?
If an order is canceled before it is shipped, there is nothing to refund. At this point, we have not transferred the money from the customer account to our account. There may be a pending authorization on the account, but the funds transfer has not been completed. You can contact your financial institution and they will be able to tell you when that authorization will be released and the money freed up for your available balance.
Can I use more than one offer code?
You may only use one promotion (offer code, keycode, etc.) per order. If you enter a keycode during checkout, that promotion will overwrite the previous offer.
Something is incorrect in my catalog.
Fabulous-Furs endeavors to ensure the accuracy of all information. We cannot, however, be responsible for errors of omission.
If your question is not answered above, please contact our customer service representatives who will gladly provide assistance. Representatives are available Monday through Friday, 9AM until 5PM. Click here to send them your question.