FREE SHIPPING ON ORDERS $150+! USE CODE: E100117H

    FAQ

    Questions about Faux Fur

    1. How do I care for my Fabulous-Fur?

    2. My item arrived wrinkled, what can I do?

    3. My pillow form arrived flat, is this normal?

    4. What is your best-selling fur?

    5. Is faux fur as warm as real fur?

    6. How do I choose a faux fur?

    7. What is your softest fur?

    8. Does faux fur shed?

    9. Why are some coats more expensive than others?

    10. Do you take product suggestions?

    Questions about Sizing

    1. Have you added more plus sizes and petite sizes?

    2. Do you have petite sizes?

    3. What plus sizes do you carry?

    4. Can you customize sleeve and hem lengths?

    5. How do I determine the right size and fit?

    Questions about Shipping

    1. What is your standard shipping time?

    2. What are your standard, domestic shipping rates and methods?

    3. What countries do you ship to?

    Questions about Orders

    1. When will I get charged after placing an order?

    2. How long does an authorization remain on my account?

    3. If I cancel my order, will I receive a refund?

    4. Can I use more than one offer code?

    5. Something is incorrect in my catalog.

    Faux Fur

    CARE INSTRUCTIONS

    It’s easy to care for your faux fur coat. Spot clean with cold water and mild soap. For a thorough cleaning, Dry-Clean, Pile Method. This means that solvent is used sparingly so fibers remain light and fluffy. Our high-end acrylic fiber, is responsible for the silky touch and high sheen of our fabrics. It’s the lining rather than the faux fur that calls for dry cleaning. Most satin linings require pressing to look well, which is difficult because faux fur cannot be exposed to high heat. DO NOT APPLY HEAT OF ANY KIND! Do not iron, place on a radiator, use a hot clothes dryer or hot water!

    Our throws, however, may be machine-washed (delicate cycle) in cold water and line dried. Though special storage is unnecessary, Our Leopard Print Garment Bag is a convenient, attractive way to keep your coat dust-free. Avoid storing your Fabulous-Fur in plastic.

    HOW TO TREAT WRINKLES

    Faux fur garments can become creased in storage and shipping, but cold water is a quick fix! To remove folds and creases that may occur in shipping: wet a clean wash cloth (dripping wet!) and smooth the fur AGAINST the nap. Brushing the damp pile with a clean pet brush speeds the process! Allow it to dry flat or on a hanger. DO NOT APPLY ANY HEAT! If a crease remains, repeat the process again. Faux fur is much like hair: dampening and smoothing makes a world of difference to its dry state. Watch the Video!

    SHIPPING FOR PILLOW FORMS

    In order to reduce shipping bulk, the forms for our square pillows are vacuum sealed and packed separate from the cover. Have no fear! With a little fluffing, they easily come to life and expand to full size. Watch the Video!

    OUR BEST SELLERS

    Our best-selling fabric is Ivory Mink Couture, and our best-selling coats are our 31" Sable Classic Jacket and 31" Couture hooded Faux Fur Jacket. See Our Home Page for more top selling featured items this season!

    HOW WARM IS FAUX-FUR?

    The R-value, how heat retention is measured, of faux fur and animal fur is actually about the same. Individual fibers trap body heat, whether they're fabric fibers or an animal's skin. The warmest coat is long for maximum coverage and has dense, long-hair fibers.

    HOW TO CHOOSE A FAUX FUR

    Compact, short-hair fabrics such as Sheared Beaver, Mink and Sable are ideal for petites and larger sizes. The faux fur closest to your hair color is usually the most flattering.

    In a full-length coat, the most flattering length is a few inches above the ankle, both for warmth and a long visual image. Avoid a coat so long it sweeps the steps. A stroller or knee-length coat over a short or knee-length dress or with boots has a contemporary, fresh look. Generally speaking, mid-length jackets ranging from 28-33” center back are flattering to a majority of people. Providing warmth and covering the asset most of us wish covered, this length category appeals to most. Petites like me (Donna, nearly 5’2”), shorter jackets, 20-24” are flattering, but may not provide the warmth and coverage a very cold climate requires.

    Color is important. Slip on YOUR color and often it’s abundantly clear in the way your skin and hair light up and harmonize with the fur tones. In our showroom, we’ve watched thousands of women try on coat after coat and discover the fabric closest to one’s hair color is most flattering. Contrasts, however, such as White Mink with dark skin or black hair, can be dramatic and stunning.

    Besides color, consider pile length and density. Black Mink, with narrow 2" pelts that create a vertical, flattering illusion, is perfect for both petite and full-figured women who prefer minimal bulk.

    The length question is easy. A coat as long as possible provides warmth AND a long visual image. A coat falling a few inches above the ankle generally looks good without sweeping the steps. In our showroom, shoppers often assume a jacket will be less bulky than a coat. They're pleasantly surprised, however, to discover the longer illusion created by a full-length coat is more flattering than a jacket.

    Choose what’s best for YOU. Sable works well with dark hair. Conversely, Sable is often perfect for blondes and here’s why. Sable has a lovely sheen that reflects light back to the face, explaining why, regardless of hair color, Sable is our most wearable fabric. If you're concerned with the bulk of a faux fur coat, Black Mink is for you. If black is too harsh for your pale winter complexion, a scarf at the neckline may be a flattering solution.

    Need something for your casual lifestyle? Russian Wolf and Coyote go casual AND dressy. If you're in love with White Mink but feel it too impractical, reconsider! Makeup, for example, can be washed from a collar at the bathroom sink, using cold water and pump soap. Blot with a towel and allow an hour or two of air-drying time.

    Finally, what about style? The open neckline of a shawl collar has a lavish, luxurious feel. A standup collar, which can be worn open or closed thanks to boning hidden inside, is a warmer option and offers a longer vertical illusion. If your wardrobe leans towards pants and short skirts, a stroller is a great option.

    Bottom line: the color and style that lifts your spirit, feels good and keeps you fabulously warm is YOUR COAT.

    OUR SOFTEST FURS

    Though all our faux furs have a wonderful touch, the fabrics in our Couture Collection and Limited Edition Collection are extra-soft and luxurious.

    DOES FAUX FUR SHED?

    A bit of shedding is to be expected with faux fur. Any shedding is likely to be residual and diminishes after a garment is worn a few times. We suggest brushing your faux fur from time to time to keep it looking its best and to expel excess fibers.

    PRICING DIFFERENCES FOR PRODUCTS

    In our catalog, you'll see items from our Couture Collection and Signature Series as well as items that are mass-produced. Our Couture Collection, along with most of our Signature Series coats, jackets and accessories are made in our sewing workroom, one at a time. Great attention is given to cutting, as well as to sewing and hand-finishing. Given the amount of time and labor that goes in to each of our Couture Collection and Signature Series items, prices will naturally be higher than those for mass- produced products.

    Lesser-priced coats are likely to be factory made. This means many fabric pieces are cut at one time and there's likely to be no hand-finishing. Mass-produced coats and jackets can be a great value, however, if you're a lucky "easy fit" and special sleeve and hem lengths aren't an issue. Many of our customers enjoy designs from both our Couture Collection and Signature Series as well as our mass-produced coats.

    PRODUCT SUGGESTIONS—IT'S ALL ABOUT YOU!

    Thank you for your letters and e-mails! We love your input on new products and suggestions about how we can better serve YOU. Many of your requests and suggestions have been implemented.

    Sizing

    MORE PLUS SIZES & PETITE SIZES

    There’s no such thing as average, so we’ve added more sizes. Expect to see most designs in a full size array of XS-3X, not just S-XL.

    DO YOU HAVE PETITE SIZES?

    While we don’t have petite sizing, most of our petite customers find that sizes ranging from XS-M fit perfectly for fit and length. Use our size charts here to determine your correct size. Our Customer Service agents are also happy to supply you with actual garment measurements to help guide you.

    WHAT PLUZ SIZES DO YOU CARRY?

    At the other end of the spectrum, we’re offering more 2X and 3X styles than ever before, and you’ll see them highlighted through the catalog.

    CAN YOU CUSTOMIZE SLEEVE & HEM LENGTHS?

    Due to high volume, we can no longer offer customization. We apologize for any inconvenience.

    HOW TO DETERMINE SIZE & FIT

    Use our size charts here to determine your correct size. Our Customer Service agents are also happy to supply you with actual garment measurements to help guide you.

    Shipping

    WHAT IS YOUR STANDARD SHIPPING TIME?

    All orders placed by 1pm EST will ship within 48 hours, if the product is in stock. Normal delivery time is 7-10 business days. For an additional charge, we can provide express delivery, 2-day shipping, Saturday delivery, or overnight. 

    STANDARD, DOMESTIC SHIPPING RATES & SHIPPING METHODS

    Shipping rates are based on your order total.

    STANDARD, DOMESTIC SHIPPING RATES

    • $7.95 for orders up to $50.00
    • $11.95 for orders between $50.01 and $100.00
    • $13.95 for orders between $100.01 and $150.00
    • $15.95 for orders between $150.01 and $250.00
    • $17.95 for orders between $250.01 and $400.00
    • $21.95 for orders of $400.01 or more

    SHIPPING METHODS

    • UPS Ground-Our standard shipping method, typically arrives in one to five days, depending on your location, and includes tracking from our door to yours.

    • UPS 3-Day Select-Delivery by the end of the third business day and tracking from our door to yours for an additional $10*

    • UPS 2nd-Day Air-Delivery by the end of the second business day for an additional $15*

    • UPS Next-Day Air Saver-Next business day delivery by end of day for an additional $25* Please call Customer Service at 1-800-848-4650 if you need an item delivered on a Saturday, or before noon the next day.

    *Oversized items such as Signature Series coats and throws or orders over 20 lbs. may require additional express delivery charges of up to $50. Such items are noted within the site.

    WHAT COUNTRIES DO YOU SHIP TO?

    Fabulous-Furs has partnered with UPS I-Parcel to ship to more countries than ever before! See International Customer Service to see if your country is available and select shipping destinations and shopping currencies.

    Orders

    WHEN WILL I GET CHARGED AFTER PLACING AN ORDER?

    We receive an authorization as soon as the order is placed. This will immediately affect the available balance. On most credit card accounts, this will be listed as a pending authorization and will most likely be listed on a separate part of your online statement. On a debit card, however, this authorization will look like a charge. Even though the funds are not yet transferred into our account until the item is actually shipped out of our warehouse, it will look just like any other transactional charge when you view your online statement.

    HOW LONG DOES AN AUTHORIZATION REMAIN ON MY ACCOUNT?

    This will vary from one financial institution to another. On most credit cards, the authorization will remain on the account for 7-10 business days. On debit cards, the authorization can remain on the account for as long as 30 days. For an exact timeframe, please contact your financial institution, and they will be able to tell you how long they will hold an authorization.

    IF I CANCEL MY ORDER, WILL I RECEIVE A REFUND?

    If an order is cancelled before it is shipped, there will be nothing to refund. There may be a pending authorization on the account, but the funds transfer not yet completed. You can contact your financial institution, and they will be able to tell you when that authorization will be released.

    CAN I USE MORE THAN ONE OFFER CODE?

    You may only use one promotion (offer code, keycode, etc.) per order. If you enter a keycode during checkout, that promotion will overwrite the previous offer.

    SOMETHING IS INCORRECT IN MY CATALOG.

    Fabulous-Furs makes every effort to ensure the accuracy of all information. We cannot, however, be responsible for any errors of omission.

    HAVE MORE QUESTIONS NOT ANSWERED HERE?

    If your question is not answered above, please contact our customer service representatives who will gladly provide assistance. Representatives are available 7 days a week, 8AM until 12AM at 1-800-848-4650. Or click here to send them your question.

    Loading....