Contact Us

We love hearing from our customers and are eager to help with any issue you may have. You may contact us in any of the following ways:

By Phone

If you have an urgent request that needs immediate attention, please call us toll free at 1-800-848-4650. Our Customer Service Representatives will be happy to modify your order, modify the ship to address, or help with any other situations that involve a recently placed order.

By Email

If your request is less urgent, we encourage you to send us an email at with your question.

By Live Chat

Our Customer Service Representatives can be reached by live chat from 8 a.m. to 12 a.m. EST 7 days a week. To begin a chat, just click the "Click to Chat" icon at the lower right of your browser window. We currently support Chrome, Firefox and Internet Explorer 9+.

By Mail

If you would like to send us a letter of praise or a letter with suggestions for our catalog, the address to mail your letter to is:
Donna Salyers Fabulous-Furs
Customer Service Department
25 West Robbins Street
Covington, KY 41011

We sincerely appreciate your thoughts and feedback and look forward to hearing from you!