Shipping & Returns
Standard Ground Shipping Map
Guaranteed Service is not available in all areas. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days.
In compliance with State laws, we are required to collect sales tax for the following states:
CA, AR, CO, FL, GA, IL, IN, IA, KS, KY, LA, MA, MD, MI, MN, NE, NV, NJ, NC, ND, OH, OK, PA, RI, SD, TN, UT, VA, VT, WA, WV, WI, WY
STANDARD DOMESTIC SHIPPING
- In-stock orders will be shipped within 72 hours.
- Most orders arrive in 7 to 10 business days.
- Orders shipped to Alaska, Hawaii and Puerto Rico require an additional shipping charge of $10.
Orders with next-day and second-day delivery received by 1:00 pm (Eastern time) Monday-Friday ship within 24 hrs. or the next business day if the order is received on a Friday. We are not responsible for orders delayed by invalid address or credit card information.
|Cart Total||Ground||3-Day Select||Expedited||Overnight|
|Up to $50.00||$7.95||$17.95||$22.95||$32.95|
|$50.001 and $100.00||$11.95||$21.95||$26.95||$36.95|
|$100.01 and $150.00||$13.95||$23.95||$28.95||$38.95|
|$150.01 and $250.00||$15.95||$25.95||$30.95||$40.95|
|$250.01 and $400.00||$17.95||$27.95||$32.95||$42.95|
|$400.01 or more||$21.95||$31.95||$36.95||$46.95|
Ground - Our standard shipping method, typically arrives in one to five days, depending on your location, and includes tracking from our door to yours.
3-Day Select - Delivery by the end of the third business day and tracking from our door to yours for an additional $10.
Expedited - Delivery by the end of the second business day for an additional $15.
Overnight - Next business day delivery by end of day for an additional $25. Please call Customer Service at 1-800-848-4650 if you need an item delivered on a Saturday, or before noon the next day.
Please e-mail email@example.com or call (800) 848-4650 if you have any questions.
What do I do if my Order Arrives And Something is Missing or Wrong?
If your order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information
on your Packing Slip and/or your Order Confirmation document.
Refer to your email order confirmation or log in to your account for further details.
- Missing Items - If an item appears on the Packing Slip and/or Order Confirmation document but hasn’t arrived, your order may have been shipped in multiple packages your items may still be in transit or on backorder. If you cannot locate a missing item, please contact Customer Service by email firstname.lastname@example.org or call (800) 848-4650 within 30 days of delivery so that we may further assist you.
- Wrong Items - If the item you ordered is listed correctly on your Packing Slip and/or Order Confirmation email, but the item delivered is incorrect, please contact Customer Serviceby email email@example.com or call (800) 848-4650 within 30 days of delivery so that we may further assist you.
What do I do if my Order Arrives And Something is Physically Damaged?
If you have received your order in a damaged box and the product has physical damage, please contact Customer Service by email firstname.lastname@example.org or call (800) 848-4650 within 30 days so that we may further assist you.
What do I do if my Tracking Shows Delivered But I Did Not Receive my Shipment?
If you have confirmed delivery from your tracking but cannot locate your shipment, please check all locations around your residence and with a front desk receiver if applicable.
If you are still unable to locate your package, please contact Customer Service by email email@example.com or call (800) 848-4650 within 30 days of delivery so that we may further assist you.
Not Delighted with Your Purchase?
We value you as a customer. If for any reason you are not delighted with your purchase, please return it in the original packaging, in its original condition within 30 days.
Each order now includes a pre-paid return label for easy returns and exchanges. If you chose to use this label for your return, $7.95 will be deducted from your total refund. If you are exchanging items on your order, please include a copy of your packing slip (or note with name, contact information and order number) with list of items you’d like to exchange. Note, if you are exchanging, you will not be charged the $7.95 fee. If you did not receive a pre-paid return label with your original order, please contact our Customer Service Team via email at firstname.lastname@example.org or via Live Chat.
Returns Policy: Please note that we cannot accept returned merchandise after the thirty (30) day exchange/refund period. We cannot accept items that are not received in original condition, have been worn or used, are missing the label/tags, or improperly packaged. Custom cut yardage is considered a final sale and is therefore non-returnable. Returns will be processed in the order in which they are received. Please allow up to ten (10) business days upon delivery of your return to our facility for processing.
If you choose to ship without a pre-paid UPS label, include your packing slip and a note advising if you wish to receive a refund or exchange. We apologize, but shipping and handling charges are not refundable.
Please return your items to:
Donna Salyers Fabulous-Furs
Attn: Returns Dept.
25 West Robbins St.
Covington, KY 41011-3005
If you have any questions about our guarantee or return policy, please contact our customer service department at (800) 848-4650 or by email at email@example.com.
Fabulous-Furs is unable to process International Orders at this time. If you are interested in shipping internationally, you can shop our curated collection at Neiman Marcus (neimanmarcus.com/fabulousfurs).