FAQ
Faux Fur
CARE INSTRUCTIONS
It’s easy to care for your faux fur coat. Spot clean with cold water and mild
soap. For a thorough cleaning, Dry-Clean, Pile Method. This means that solvent is
used sparingly so fibers remain light and fluffy. Our high-end acrylic fiber,
is responsible for the silky touch and high sheen of our fabrics. It’s the
lining rather than the faux fur that calls for dry cleaning. Most satin linings
require pressing to look well, which is difficult because faux fur cannot be exposed to high heat. DO NOT APPLY HEAT OF ANY KIND! Do not iron, place on a radiator, use a hot clothes dryer or hot water!
Our throws, however, may be machine-washed (delicate cycle) in cold water and line dried. Though special storage is unnecessary, Our Leopard Print Garment Bag is a convenient, attractive way to keep your coat dust-free. Avoid storing your Fabulous-Fur in plastic.
Faux fur garments can become creased in storage and shipping, but cold water is
a quick fix! To remove folds and creases that may occur in shipping: wet a clean
wash cloth (dripping wet!) and smooth the fur AGAINST the nap. Brushing the damp
pile with a clean pet brush speeds the process! Allow it to dry flat or on a hanger.
DO NOT APPLY ANY HEAT! If a crease remains, repeat the process again. Faux fur is
much like hair: dampening and smoothing makes a world of difference to its dry state. An exception to the rule of brushing out your fur is Tibetan Lamb. Tibetan Lamb is a curly or wavy fabric that should be not be brushed. Use a clean pick to help recover this fabric.
Watch the Video!
SHIPPING FOR PILLOW FORMS
In order to reduce shipping bulk, the forms for our square pillows are vacuum sealed
and packed separate from the cover. Have no fear! With a little fluffing, they easily
come to life and expand to full size.
OUR BEST SELLERS
Our best-selling fabric is Ivory Mink Couture, and our best-selling coats are our
Sable Classic Faux Fur Jacket and Ivory Mink Couture Hooded Faux Fur Jacket. See Our Home Page for more top selling featured items this season!
HOW WARM IS FAUX-FUR?
The R-value, how
heat retention is measured, of faux fur and animal fur is actually about the same.
Individual fibers trap body heat, whether they're fabric fibers or an animal's skin.
The warmest coat is long for maximum coverage and has dense, long-hair fibers.
HOW TO CHOOSE A FAUX FUR
Compact, short-hair fabrics such as Sheared Beaver, Mink and Sable are ideal for
petites and larger sizes. The faux fur closest to your hair color is usually the
most flattering.
In a full-length coat, the most flattering length
is a few inches above the ankle, both for warmth and a long visual image. Avoid
a coat so long it sweeps the steps. A stroller or knee-length
coat over a short or knee-length dress or with boots has a contemporary,
fresh look. Generally speaking, mid-length jackets
ranging from 28-33” center back are flattering to a majority of people. Providing
warmth and covering the asset most of us wish covered, this length category appeals
to most. Petites like me (Donna, nearly 5’2”), shorter jackets, 20-24”
are flattering, but may not provide the warmth and coverage a very cold climate
requires.
Color is important. Slip on YOUR color and often it’s abundantly clear in
the way your skin and hair light up and harmonize with the fur tones. In our showroom,
we’ve watched thousands of women try on coat after coat and discover the fabric
closest to one’s hair color is most flattering. Contrasts, however, such as
White Mink with dark skin or black hair, can be dramatic and stunning.
Besides color, consider pile length and density.
Black Mink, with narrow 2" pelts that create a vertical, flattering illusion,
is perfect for both petite and full-figured women who prefer minimal bulk.
The length question is easy. A coat as long as possible provides warmth AND a long
visual image. A coat falling a few inches above the ankle generally looks good without
sweeping the steps. In our showroom, shoppers often assume a jacket will be less
bulky than a coat. They're pleasantly surprised, however, to discover the longer
illusion created by a full-length coat is more flattering than a jacket.
Choose what’s best for YOU. Sable works well with dark hair. Conversely, Sable
is often perfect for blondes and here’s why. Sable has a lovely sheen that
reflects light back to the face, explaining why, regardless of hair color, Sable
is our most wearable fabric. If you're concerned with the bulk of a faux fur coat,
Black Mink is for you. If black is too harsh for your pale winter complexion, a
scarf at the neckline may be a flattering solution.
Need something for your casual lifestyle? Russian Wolf and Coyote go casual
AND dressy. If you're in love with White Mink but feel it too impractical, reconsider!
Makeup, for example, can be washed from a collar at the bathroom sink, using cold
water and pump soap. Blot with a towel and allow an hour or two of air-drying time.
Finally, what about style? The open neckline of a shawl collar has a lavish, luxurious
feel. A standup collar, which can be worn open or closed thanks to boning hidden
inside, is a warmer option and offers a longer vertical illusion. If your wardrobe
leans towards pants and short skirts, a stroller is a great option.
Bottom line: the color and style that lifts your spirit, feels good and keeps you
fabulously warm is YOUR COAT.
OUR SOFTEST FURS
Though all our faux furs have a wonderful touch, the fabrics in our
Couture Collection and Limited Edition Collection
are extra-soft and luxurious.
DOES FAUX FUR SHED?
A bit of shedding is to be expected with faux fur. Any shedding is likely to be
residual and diminishes after a garment is worn a few times. We suggest brushing
your faux fur from time to time to keep it looking its best and to expel excess
fibers.
PRODUCT SUGGESTIONS—IT'S ALL ABOUT YOU!
Thank you for your letters and e-mails! We love your input on new products and suggestions
about how we can better serve YOU. Many of your requests and suggestions have been
implemented.
Sizing
PLUS SIZES & PETITE SIZES
We offer all women's styles in sizes XS through 3X.
DO YOU HAVE PETITE SIZES?
While we don’t have petite sizing, most of our petite customers find that sizes ranging from XS-M fit perfectly for fit and length. Use our size charts here to determine your correct size. Our Customer Service agents are also happy to supply you with actual garment measurements to help guide you.
WHAT PLUS SIZES DO YOU CARRY?
At the other end of the spectrum, we offer 2X and 3X sizing in all of our women's styles.
CAN YOU CUSTOMIZE SLEEVE & HEM LENGTHS?
We do not offer customization. We apologize for
any inconvenience.
HOW TO DETERMINE SIZE & FIT
Use our size charts here
to determine your correct size. Our Customer Service agents are also happy to supply you with
actual garment measurements to help guide you.
Shipping
More information can be found on our Shipping and Returns page.
WHERE DO YOU SHIP FROM?
We ship from Covington, Kentucky:
25 West Robbins St.
Covington, KY 41011-3005
All orders placed by 1pm EST will ship within 48-72 hours, if the
product is in stock. Normal delivery time is 7-10 business days. For an additional
charge, we can provide express delivery, 2-day shipping, Saturday delivery, or overnight.
STANDARD, DOMESTIC SHIPPING RATES & SHIPPING METHODS
Shipping rates are based on your order total.
STANDARD, DOMESTIC SHIPPING RATES
- $7.95 for orders up to $50.00
- $11.95 for orders between $50.01 and $100.00
- $13.95 for orders between $100.01 and $150.00
- $15.95 for orders between $150.01 and $250.00
- $17.95 for orders between $250.01 and $400.00
- $21.95 for orders of $400.01 or more
SHIPPING METHODS
- UPS Ground-Our standard shipping method, typically arrives in one to five days, depending on your location, and includes tracking from our door to yours.
- UPS 3-Day Select-Delivery by the end of the third business day and tracking from our door to yours for an additional $10*
- UPS 2nd-Day Air-Delivery by the end of the second business day for an additional $15*
- UPS Next-Day Air Saver-Next business day delivery by end of day for an additional $25* Please call Customer Service at 1-800-848-4650 if you need an item delivered on a Saturday, or before noon the next day.
*Oversized items such as Signature Series coats and throws or orders over 20 lbs. may require additional express delivery charges of up to $50. Such items are noted within the site.
WHAT COUNTRIES DO YOU SHIP TO?
See International Customer Service to view our ordering process. See Shipping and Returns Information for the list of countries we ship to. Please Note: Free Shipping Promotions Are Not Eligible On International Orders.
Orders
In compliance with State laws, we are required to collect sales tax for the following states: CA, AR, GA, IL, IN, IA, KS, KY, MI, MN, NE, NV, NJ, NC, ND, OH, OK, RI, SD, TN, UT, VT, WA, WV, WI and WY.
We receive an authorization as soon as the order is placed. This will immediately
affect the available balance. On most credit card accounts, this will be listed
as a pending authorization and will most likely be listed on a separate part of
your online statement. On a debit card, however, this authorization will look like
a charge. Even though the funds are not yet transferred into our account until the
item is actually shipped out of our warehouse, it will look just like any other transactional
charge when you view your online statement.
Please note: If you are paying by check, please include your telephone number on the check when submitting your order form by mail.
This will vary from one financial institution to another. On most credit cards,
the authorization will remain on the account for 7-10 business days. On debit cards,
the authorization can remain on the account for as long as 30 days. For an exact
timeframe, please contact your financial institution, and they will be able to tell you
how long they will hold an authorization.
IF I CANCEL MY ORDER, WILL I RECEIVE A REFUND?
If an order is cancelled before it is shipped, there will be nothing to refund. There may be a pending authorization on the account, but the funds transfer not yet completed. You can contact your financial institution, and they will be able to tell you when that authorization will be released.
CAN I USE MORE THAN ONE OFFER CODE?
You may only use one promotion (offer code, keycode, etc.) per order. If you enter
a keycode during checkout, that promotion will overwrite the previous offer.
DISCLAIMERS
Fabulous-Furs makes every effort to ensure the accuracy of all information. We cannot, however,
be responsible for any errors of omission. All throw sizes are listed as approximate as fabric widths may vary on occasion. DSFF LUXE items are not qualifited for promotions and/or discounts
HAVE MORE QUESTIONS NOT ANSWERED HERE?
If your question is not answered above, please contact our customer service representatives who will gladly provide assistance. Representatives are available 7 days a week, 8AM until 12AM at 1-800-848-4650. Or click here to send them your question.