FAQ

It’s easy to care for your faux fur coat. Spot clean with cold water and mild soap. For a thorough cleaning, Dry-Clean, Pile Method. This means that solvent is used sparingly so fibers remain light and fluffy. Our high-end acrylic fiber, is responsible for the silky touch and high sheen of our fabrics. It’s the lining rather than the faux fur that calls for dry cleaning. Most satin linings require pressing to look well, which is difficult because faux fur cannot be exposed to high heat. DO NOT APPLY HEAT OF ANY KIND! Do not iron, place on a radiator, use a hot clothes dryer or hot water!

Our throws, however, may be machine-washed (delicate cycle) in cold water and line dried. Though special storage is unnecessary, Our Leopard Print Garment Bag is a convenient, attractive way to keep your coat dust-free. Avoid storing your Fabulous-Fur in plastic.

Faux fur garments can become creased in storage and shipping, but cold water is a quick fix! To remove folds and creases that may occur in shipping: wet a clean wash cloth (dripping wet!) and smooth the fur AGAINST the nap. Brushing the damp pile with a clean pet brush speeds the process! Allow it to dry flat or on a hanger. DO NOT APPLY ANY HEAT! If a crease remains, repeat the process again. Faux fur is much like hair: dampening and smoothing makes a world of difference to its dry state. An exception to the rule of brushing out your fur is Tibetan Lamb. Tibetan Lamb is a curly or wavy fabric that should be not be brushed. Use a clean pick to help recover this fabric.

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In order to reduce shipping bulk, the forms for our square pillows are vacuum sealed and packed separate from the cover. Have no fear! With a little fluffing, they easily come to life and expand to full size.

The R-value, how heat retention is measured, of faux fur and animal fur is actually about the same. Individual fibers trap body heat, whether they're fabric fibers or an animal's skin. The warmest coat is long for maximum coverage and has dense, long-hair fibers.

Compact, short-hair fabrics such as Sheared Beaver, Mink and Sable are ideal for petites and larger sizes. The faux fur closest to your hair color is usually the most flattering.

In a full-length coat, the most flattering length is a few inches above the ankle, both for warmth and a long visual image. Avoid a coat so long it sweeps the steps. A stroller or knee-length coat over a short or knee-length dress or with boots has a contemporary, fresh look. Generally speaking, mid-length jackets ranging from 28-33” center back are flattering to a majority of people. Providing warmth and covering the asset most of us wish covered, this length category appeals to most. Petites like me (Donna, nearly 5’2”), shorter jackets, 20-24” are flattering, but may not provide the warmth and coverage a very cold climate requires.

Color is important. Slip on YOUR color and often it’s abundantly clear in the way your skin and hair light up and harmonize with the fur tones. In our showroom, we’ve watched thousands of women try on coat after coat and discover the fabric closest to one’s hair color is most flattering. Contrasts, however, such as White Mink with dark skin or black hair, can be dramatic and stunning.

Besides color, consider pile length and density. Black Mink, with narrow 2" pelts that create a vertical, flattering illusion, is perfect for both petite and full-figured women who prefer minimal bulk.

The length question is easy. A coat as long as possible provides warmth AND a long visual image. A coat falling a few inches above the ankle generally looks good without sweeping the steps. In our showroom, shoppers often assume a jacket will be less bulky than a coat. They're pleasantly surprised, however, to discover the longer illusion created by a full-length coat is more flattering than a jacket.

Choose what’s best for YOU. Sable works well with dark hair. Conversely, Sable is often perfect for blondes and here’s why. Sable has a lovely sheen that reflects light back to the face, explaining why, regardless of hair color, Sable is our most wearable fabric. If you're concerned with the bulk of a faux fur coat, Black Mink is for you. If black is too harsh for your pale winter complexion, a scarf at the neckline may be a flattering solution.

Finally, what about style? The open neckline of a shawl collar has a lavish, luxurious feel. A standup collar, which can be worn open or closed thanks to boning hidden inside, is a warmer option and offers a longer vertical illusion. If your wardrobe leans towards pants and short skirts, a stroller is a great option.

Bottom line: the color and style that lifts your spirit, feels good and keeps you fabulously warm is YOUR COAT.

Though all our faux furs have a wonderful touch, the fabrics in our Couture Collection are extra-soft and luxurious.

A bit of shedding is to be expected with faux fur. Any shedding is likely to be residual and diminishes after a garment is worn a few times. We suggest brushing your faux fur from time to time to keep it looking its best and to expel excess fibers.

Thank you for your letters and e-mails! We love your input on new products and suggestions about how we can better serve YOU. Have a great product idea? Email our Customer Service team here.

Donna Salyers Fabulous-Furs is size inclusive. We proudly offer Women’s sizes XS-3X. Our women’s sizing fit women sized 4-22. We didn’t forget about the men! Our Men’s sizing ranges from M-5X, fitting men’s chest size 38-64. Need more detail on determining your best fit, click here to view our detailed size chart.

We do not offer customization. We apologize for any inconvenience.

Use our size charts here to determine your correct size. Our Customer Service agents are also happy to supply you with actual garment measurements to help guide you.

We ship from Covington, Kentucky:
25 West Robbins St. Covington, KY 41011-3005

All orders placed by 1pm EST will ship within 48-72 hours, if the product is in stock. Normal delivery time is 7-10 business days. We also offer expedited shipping options, for an additional charge.

Shipping rates are based on your order total.

$7.95 for orders up to $50.00
$11.95 for orders between $50.01 and $100.00
$13.95 for orders between $100.01 and $150.00
$15.95 for orders between $150.01 and $250.00
$17.95 for orders between $250.01 and $400.00
$21.95 for orders of $400.01 or more

Ground - Our standard shipping method, typically arrives in one to five days, depending on your location, and includes tracking from our door to yours.
3-Day Select - Delivery by the end of the third business day and tracking from our door to yours for an additional $10.
Expedited - Delivery by the end of the second business day for an additional $15.
Overnight - Next business day delivery by end of day for an additional $25. Please call Customer Service at 1-800-848-4650 if you need an item delivered on a Saturday, or before noon the next day.

Fabulous-Furs is unable to process international orders at this time. If you are interested in shipping internationally, you can shop our curated collection at Neiman Marcus (neimanmarcus.com/fabulousfurs).

In compliance with State laws, we are required to collect sales tax for the following states: CA, AR, GA, IL, IN, IA, KS, KY, MI, MN, NE, NV, NJ, NC, ND, OH, OK, RI, SD, TN, UT, VT, WA, WV, WI and WY.

We receive an authorization as soon as the order is placed. This will immediately affect the available balance. On most credit card accounts, this will be listed as a pending authorization and will most likely be listed on a separate part of your online statement. On a debit card, however, this authorization will look like a charge. Even though the funds are not yet transferred into our account until the item is actually shipped out of our warehouse, it will look just like any other transactional charge when you view your online statement.
Please note: If you are paying by check, please include your telephone number on the check when submitting your order form by mail.

This will vary from one financial institution to another. On most credit cards, the authorization will remain on the account for 7-10 business days. On debit cards, the authorization can remain on the account for as long as 30 days. For an exact timeframe, please contact your financial institution, and they will be able to tell you how long they will hold an authorization.

If an order is cancelled before it is shipped, there will be nothing to refund. There may be a pending authorization on the account, but the funds transfer not yet completed. You can contact your financial institution, and they will be able to tell you when that authorization will be released.

You may only use one promotion (offer code, keycode, etc.) per order. If you enter a keycode during checkout, that promotion will overwrite the previous offer.

Fabulous-Furs makes every effort to ensure the accuracy of all information. We cannot, however, be responsible for any errors of omission. All throw sizes are listed as approximate as fabric widths may vary on occasion.