Shipping & Returns
Standard Ground Shipping Map
Guaranteed Service is not available in all areas. Scheduled business days and delivery schedules are
revised occasionally due to changes in distribution and volume, especially during holiday periods. Service
to some remote areas also may require additional delivery days.
SALES TAX
In compliance with State laws, we are required to collect sales tax for the following states:
CA, AR, CO, FL, GA, IL, IN, IA, KS, KY, LA, MA, MD, MI, MN, NE, NV, NJ, NC, ND, OH, OK, PA, RI, SD, TN, UT, VA, VT, WA, WV, WI, WY
SHIPPING INFORMATION
All in-stock orders are shipped on Monday, Wednesday, and Thursdays.
WE ARE CURRENTLY ONLY ACCEPTING GROUND SHIPPING ORDERS AT THIS TIME.
We are not responsible for orders delayed by invalid address or credit card information.
| Cart Total | Ground | Expedited | Overnight |
| Up to $100.00 | $15.00 | $30.00 | $35.00 |
| $100.01 and $200.00 | $18.00 | $36.00 | $50.00 |
| $200.01 and $300.00 | $20.00 | $40.00 | $60.00 |
| $300.01 and $400.00 | $22.00 | $44.00 | $75.00 |
| $400.01 or more | $24.00 | $48.00 | $95.00 |
Ground Shipping - Our standard shipping method, typically arrives in one to five days, depending on your location. Orders shipped to Alaska, Hawaii and US territories require an additional shipping charge of $10.
Expedited Shipping - 2-3 business day delivery, by end of the day. Orders placed after 12pm EST will not ship until next business day. No PO Boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.
Overnight Shipping - Next business day delivery by end of day. Orders placed after 12pm EST will not ship until next business day. No PO Boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.
Please e-mail service@fabulousfurs.com or call (800) 848-4650.
What do I do if my Order Arrives And Something is Missing or Wrong?
If your order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information
on your Packing Slip and/or your Order Confirmation document.
Refer to your email order confirmation or log in to your account for further details.
- Missing Items - If an item appears on the Packing Slip and/or Order Confirmation document but hasn’t arrived, your order may have been shipped in multiple packages your items may still be in transit or on backorder. If you cannot locate a missing item, please contact Customer Service by email service@fabulousfurs.com or call (800) 848-4650 within 30 days of delivery so that we may further assist you.
- Wrong Items - If the item you ordered is listed correctly on your Packing Slip and/or Order Confirmation email, but the item delivered is incorrect, please contact Customer Serviceby email service@fabulousfurs.com or call (800) 848-4650 within 30 days of delivery so that we may further assist you.
What do I do if my Order Arrives And Something is Physically Damaged?
If you have received your order in a damaged box and the product has physical damage, please contact Customer Service by email service@fabulousfurs.com or call (800) 848-4650 within 30 days so that we may further assist you.
What do I do if my Tracking Shows Delivered But I Did Not Receive my Shipment?
If you have confirmed delivery from your tracking but cannot locate your shipment, please check all locations around your residence and with a front desk receiver if applicable.
If you are still unable to locate your package, please contact Customer Service by email
service@fabulousfurs.com or call (800) 848-4650 within 30 days of delivery so that we may further assist you.
Returns
Not Delighted with Your Purchase?
We value you as a customer. If for any reason you are not delighted with your purchase, please return it in the original packaging, in its original condition within 30 days.
Returns Policy:
Customers are responsible for all return shipping costs and for ensuring merchandise is returned safely to our facility. Please ship your return using the carrier of your choice. We strongly recommend using a trackable shipping service, as we cannot issue refunds for items that do not arrive at our facility.
To help us process your return, please include a copy of your packing slip (or a note with your name, contact information, and order number) and indicate whether you would like a refund or exchange.
Please Note:
• Items must be in original condition, unworn/unused, with all labels/tags attached, and properly packaged.
• Shipping and handling charges are non-refundable.
• Returns will be processed in the order in which they are received. Please allow up to ten (10) business days after delivery of your return for processing.
• We cannot accept returned merchandise after the thirty (30) day exchange/refund period.
• Merchandise received outside of our return policy will not be credited or returned, and will be donated or discarded
Please return your items to:
Donna Salyers Fabulous-Furs
Attn: Returns Dept.
25 West Robbins St.
Covington, KY 41011-3005
Final Sale Merchandise Policy:
Merchandise marked as Final Sale is not eligible for return, exchange, or store credit. Please review your order carefully before completing your purchase.
• No Returns or Exchanges: All final sale items are sold “as is” and cannot be returned for a refund, exchange, or store credit.
• Damaged or Incorrect Items: If you receive a final sale item that is damaged or incorrect, please contact our Customer Care team within seven (7) days of delivery for assistance.
• Gift Purchases: Items purchased as gifts that are marked final sale are also non-returnable.
For any questions or assistance, please contact our Customer Service Team at service@fabulousfurs.com or via Live Chat.